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Privacy Policy

Last updated: 29 September 2026

This Privacy Policy explains how Walktrend.in ("we", "us") collects, uses and protects personal information when you use Walktrend.in at https://crm.walktrend.in (the "Platform"). We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Information we collect

  • Account details: name, email address, phone number (optional) and password (stored only in encrypted, hashed form).
  • Learning activity: courses joined, live classes attended, materials opened and chat messages.
  • Payments: order and payment references from Razorpay. We never see or store your card, UPI or bank details – Razorpay processes them directly.
  • Technical data: IP address, browser type and sign-in times, used to keep accounts secure.
  • Audio and video: live classes and calls are streamed in real time between participants. They are not recorded unless you are clearly told before a class starts.

How we use it

  • To create and secure your account (including one-time codes sent by email).
  • To give you access to courses, live classes, chat and study material.
  • To process payments, issue invoices and handle refunds.
  • To send important service messages (for example class reminders and payment receipts).
  • To prevent misuse, such as sharing a paid account between several people.

We do not sell your personal data or use it for third-party advertising.

Who we share it with

Only with service providers we need to run the Platform, under confidentiality obligations:

  • Razorpay – payment processing.
  • Email provider – sending one-time codes, receipts and notifications.
  • Hosting provider – where the Platform and its data are stored.

We may disclose information if required by law or a valid government order.

Children

Students under 18 should use the Platform with the consent and supervision of a parent or guardian. Where required by law, we seek verifiable parental consent and do not track or target advertising at children.

How long we keep data

We keep account data while your account is active. Invoices and payment records are kept for as long as tax laws require (generally 8 years). You can ask us to delete your account at any time; data we must keep by law is retained only for that purpose.

Your rights

You can ask us to access, correct or delete your personal data, or withdraw consent, by writing to admin@walktrend.in. We will respond within 30 days.

Security

Passwords are hashed, connections use HTTPS, live classes require a personal pass, and staff access is limited by role. No system is perfectly secure, so please keep your password private.

Grievance officer

For any privacy concern or complaint, contact our Grievance Officer:

Changes

We may update this policy. The date at the top shows the latest version; significant changes will be announced on the Platform.